Mark Dufault

Background

About Mark Dufault

Analytical and solutions-minded Information Technology System / Business Analyst. Experience in process improvements, requirement gathering, and maximizing the functionality of IT systems for business transformation. Proven leadership with a passion from creativity in solving problems and achieving desired results. Areas of Expertise • Comprehensive business area knowledge including Supply Chain, Customer Accounting / Billing, Customer Service, Work Management, Asset Management, Meter Reading, Field Auditing, and Management of Change. • Strategic leader and contributor capable of orchestrating and supporting large-scale initiatives which have resulted in substantial improvements in cost efficiencies, processes, controls, and utilization. • Excellent communication, organizational, and project management skills; effectively collaborates with team members, senior management, and clients to clearly define project objectives and requirements. • Logical and focused decision maker with talent for utilizing strong problem-solving and multitasking abilities; adept at viewing the larger picture to overcome challenge, achieve results, and deliver value.