Mark Duke

Background

About Mark Duke

I am a General Manager and Product Executive with two decades of experience in the Australian technology and communications market. I have extensive experience leading within large agile organisations, working with executives, customers, products and driving success company wide while inspiring and empowering individuals and teams. I enjoy working in the innovation space, strategy and delivering best practice, while working across the organisation. I lead product management and development of communications, network technologies, and IT services & platforms with a focus on digitisation, across both B2B and retail. I am dedicated to, and have demonstrated success in enhancing efficiency, improving profitability, driving performance improvements, elevating customer experience and creating, leading, coaching and mentoring winning teams while driving large-scale change. Standout Achievements include- Product development, launch and management of multiple nbn access network technologies & products, through requirements, IT development, launch, G2M, enhancements & operational improvements, scaling from from launch to >3.3M customers with over $2B in revenue p.a- Product managing IT platforms and digitisation strategy, moving from legacy systems and processes through to digital interactions, measuring & realising benefits with improved efficiency, performance and experience, through API’s, IT operational improvements & systems enhancements- Driving large scale change programs to products, IT systems, platforms, and operations process and systems to focus on performance and experience, creating CEO and Board level metrics, leading to improved experience, digitisation and profitability- Driving company-wide cultural change through the executive and across the organisation by leading and evangelising the product vision- Exceeding yearly revenue and customer growth targets for nbn’s biggest access networks, through strong product management leadership- Leading successful major customer migration strategies, processes and operational execution.