Mark Dulson

Background

About Mark Dulson

Highly experienced and self driven contracts and events manager with a proven track record of delivering the cleaning operation for high profile events such as the Grand National and Eurovision. Previous to this I built a career in retail management for over 25 years. Skilled in Customer Service, Coaching, Performance Management, Inventory Management, and Team Leadership. • Responsible for leading and motivating a successful venue team to deliver KPI’s, targets and standards measures. Supporting them to deliver complex change programmes, overcoming obstacles and barriers to ensure that timescales and deadlines are achieved. • Drives profitable sales growth by creating, developing and implementing the companies business plan. Conducts periodic business reviews to identify trends and improvements whilst driving sales through all available channels and implementation of Company initiatives. • Ongoing cost control analysis and effective resource planning to deliver financial targets including store costs, shrinkage and profit. • Innovation and exceptional customer service delivered by building & leading a strong team to focus on service and continuous improvement. • Drives team performance effectively through coaching, mentoring and actively promotes the companies talent programme and internal development into management roles. Proactively drives engagement and a positive culture across the area via the staff engagement forum. • Demonstrates commercial acumen by analysing internal and external data to understand the market place and execute business decisions in a fast paced challenging environment. • Delivers operational excellence by providing long and short term direction to the team, identifying root cause to drive process, performance & standards whilst ensuring legal compliance. • Extensive project management experience gained through management of new store openings, product launches, and technical innovation. • Passionate about working closely with the public to support fundraising events and community initiatives. Looking after our customers and local people.