Mark Dumlao

Background

About Mark Dumlao

Credly link for certifications: Support analyst with 10 years experience in technical support roles currently providing support to a large user base. Skilled problem-solver able to communicate with accuracy and empathy. Proven ability to troubleshoot and resolve user help requests. TECHNOLOGIES: Microsoft Office | Windows | Mac OSX | Ubuntu Linux | iOS | Android | Chrome | Firefox | Edge | Safari | Hyper-V | Citrix | Virtual Box | Teamviewer | Networking | TCP/IP | Subnetting | IP | DNS | DHCP | JIRA | Zendesk | Helpscout | Slack | Trello • Creating and managing distribution lists in Outlook • Setting up and managing users in Azure Active Directory/Office 365 • Mapping network drives and printers • VPN Troubleshooting for remote users SKILLS: • Effective communication via empathy, building rapport, providing clarity, and confidence • In-depth troubleshooting, testing, and documentation • Assist in improving app software by testing, replicating bugs, and working with development teams • Maintain private and public knowledge-bases by creating and editing "How to" articles and FAQs ABOUT ME: • I’m a techie individual who has always been curious about computers since I was a child. • At home, I’ve setup Windows Sever 2022 with Active Directory, a SMB network share with permissions, added users to my domain with permissions, mapped network drives, and also setup a network printer with a static IP address. • I’ve also helped configure very basic setup for Ubuntu servers (pre-seed USB files). • My hobbies include calisthenics, video games, and watching sports.