Mark Duncan Certautofs

Background

About Mark Duncan Certautofs

I am a detail orientated, adaptable and disciplined Relationship Management leader with 27 years’ experience of developing key client relationships within the motor finance sector. I currently work for MotoNovo Finance, part of Aldemore Bank a recognised and industry-leading organisation supported by the multi-national bank First Rand, and I am responsible for the strategic planning and delivery of innovative and bespoke solutions to our dealer-partner clients within the automotive industry. I work in partnership with my clients to identify business gaps and opportunities, provide thought leadership, and subsequently project manage the delivery and implementation of motor finance products, value-added services, and digital solutions and support to a diverse range of dealerships across the UK eg:• Mainstream PCP and HP Products• Digital Dealer-Partnership Software Integrations• Digital Customer Solutions• Bespoke payment, pricing & risk solutionsI identify and collaborate with a wide range of external vendors order to build flexible and innovative solutions that enable my clients to generate optimised customer journeys and drive business growth.MotoNovo are an ambitious organisation and are dedicated to driving change within the industry, challenging the norm and operating on the basis of a triple win philosophy, by ensuring that we anticipate and deliver on both our clients’ and their customers’ needs whilst also driving our own business forward. We understand the importance of resilience in a market that is becoming increasingly competitive, and aim to help our clients adopt innovative, automated and digitalised solutions that improve their customer connections.On a personal note, I am a strong critical thinker and I am always keen to find optimised, commercially driven, and low-risk solutions to my client’s problems. I am passionate and committed to developing long-term, mutually beneficial, and transparent client relationships, and delivering a first-class, tailored and competitively priced service. As a business leader I encourage my team members to truly understand their client’s businesses and unique requirements, to operate in an agile manner, and to ensure quality of service.If your organisation is looking to create a long-term partnership with a team that has a strong knowledge base, operates with transparency and integrity, and that has the ability to implement changes that will have a positive impact both functionally and financially then please do not hesitate to contact me via LinkedIn or at mark.duncan@motonovofinance.com