Mark Dunn

Background

About Mark Dunn

A successful, global leader who is passionate about both the customer and employee experience. An accomplished executive with extensive Operations experience that drives business results. A servant leader with a track record for building and leading high performance teams. I excel at building relationships at all levels of the organization and believe in a culture of accountability, transparency, hard work, cooperation, and celebrating team wins.I have been recognized as a strong leader, with experience leading in start-up environments and large publicly-traded organizations, developing teams and departments in size from 5 – 1,200. I am known for my passion in developing employee engagement and fostering a culture that drives inclusivity, loyalty, curiosity, and results.A few accomplishments include: Realized $6M+ labor and cost savings through restructuring, offshoring operations, automation, and efficiency improvements Implemented 24-hour “follow the sun” support model leveraging Managed Service Provider (MSP) in India Increased employee engagement score by 12% during a time of company change and cost cutting – one of the strongest overall lifts in Engagement scores across the organization Managed $80M P&L and led team up to 1,200 across North America and India Served as an operational lead during spin-off of Digital Marketing business Launched comprehensive performance metrics and dashboards for entire business unit (using Tableau) Developing pay for service offerings and echelons of supportI have spent 20 successful years, in several roles with various scope of responsibilities, at CDK Global –– the largest global provider of integrated information technology and digital marketing solutions to the automotive retail industry––delivering impactful contributions to growth and profitability through cross-functional leadership, operational execution, enterprise client management, cost control, and people management. Strengths: People Management | Strategy | Customer Service Leadership | Employee Engagement | Team Building | Decision-Making | Process Improvement | P&L Management | Establishing Performance Metrics & Dashboards | Change Management | Lean Six Sigma Principles | Customer Success | Offshoring | Client Experience | Setting & Achieving Goals | Team Building | General Management | Business Transformation | Operational Execution | Authenticity | Cost Reductions | Servant LeadershipIf you’d like to know more, don’t hesitate to message me or contact me at: mdunn.linkedin@gmail.com