Mark Duynstee

Background

About Mark Duynstee

GLOBAL OPERATIONS LEADERSHIP | DATA CENTER & MANAGED SERVICES Focused on building highly effective cross-functional teams and enabling continuous improvement programs Solution-oriented people leader with over 15 years of experience and success in driving growth through exceptional service delivery and customer relationship management. History of excelling in introducing organizational change, accelerating customer service levels, and leveraging technical knowledge to facilitate customer success and competitive product advantage. Technically adept and highly analytical, using strong communication, collaboration, analysis, and presentation skills to demonstrate value proposition and product features in pre-sales capacity for a constantly evolving technical client base. Proven effectiveness in consensus building, partnering with senior business leaders, and working collaboratively at all levels to assess, plan, and implement workable business solutions. Collaborated with Sales leaders to drive customer partnerships for multiple $1M+ ELA renewals and new business contracts. A friendly and approachable “go-to-resource” who brings subject matter expertise in IT, product management, sales, and finance. Knowledge of basic level French language. AREAS OF EXPERTISE • Strategic Planning / Vision & Tactical Execution • Sales Enablement / Customer Relationships • Leadership Training, Development & Team Building • Technical Support & Professional Services Delivery • ITIL Methodology / Problem & Change Management • Product and Program Management • Budgeting, Forecasting, and Auditing • Data Center systems and architecture