Mark E. Stoll

Background

About Mark E. Stoll

Passionate about E-commerce operations and online fraud, I hold 10 years of fraud management experience from merchant side in luxury physical goods. I have an extensive understanding of different payment method flows along with their respective chargeback and re-presentment cycles. Since 2015 I have been leading a team of fraud analysts and E-commerce operations experts following through on order portfolio fluidity and optimizing conversion to drive turnover whilst minimizing financial loss. • Operations Manager: ensuring a daily friction-less order life-cycle from order placement to parcel delivery and returns. • Team Manager: managing an ever growing team (30+ members). • Conversion- and Fraud Manager: continuous revision of order screening process of all incoming web- and telephone orders. Carefully balancing manual review against available resources as well as current fraud trends to optimize order conversion. Rigorous dispute- and chargeback defense to minimize financial loss. Ongoing fraud analysis: identifying key risk indicators and adapting our screening approach as per current trends.