Mark Emmanuel

Background

About Mark Emmanuel

10+ years of experience as Regional IT Manager, Data Specialist, IT Head, IT Administrator & Database Administrator, Senior IT Executive in Retail, Manufacturing and Fintech Industry. Manages the entire IT Department from scratch by setting up applications needed, hiring, training, mentoring all IT Staff. Created and implemented company IT policies, processes, and guidelines for all employees. Prepares and manages annual IT budget (Capex and Opex). Manages all the IT SaaS application subscriptions by searching the necessary tool. Negotiate to vendors for the least the company needs. Assisting Finance Team for all the Software/System used in the company, from negotiations, contracts, quotations, Tax Exemptions, POs, subscriptions, invoices, payments, etc. Manages the overall IT Infrastructure, procurement, installation and configuration of the entire Network, System, Software and Hardware such as Unifi Network, KISI Smart Door Access, POS machines, Desktops and Laptops (mix OS environment, MacOS, Windows, Linux) in setting up the new HQ office and the offices across APAC Region. Manages the overall IT operations, Google Workspace, AWS, Slack, Network Infrastructure, LAN, WAN, VPN, VLANS, Wireless Access, POS machines, MS Windows Servers, MS SQL Server, MS 365, DHCP, DNS, Active Directory (AD), Group Policy Object (GPO), IAM Users, Virtual Machines, Hyper-V, Domain Controllers, NetSuite, SAP B1, Security Systems, Kaspersky Business Security, 1Password, LastPass, Zoho Vault, CCTV, Jira Services, KISI Smart Door Access, Atera RMM Tool, Mobile Device Management (MDM) and more. Providing support and managing the daily customer and user requests using Jira/Zendesk Services, incident root cause analysis and the overall IT operations with more than 200 users across APAC Region (Singapore, Korea, Taiwan, Malaysia, Thailand, Indonesia, Hong Kong and Japan).