Mark Farrell

Background

About Mark Farrell

Primary Responsibilities • Build and cultivate strong relationships with partners and key customers to drive the successful use of ASG software and deliver real customer value. • Track and report on key metrics for client success by closely monitoring product usage and conducting regular reviews with key contacts. • Document findings from client interactions with the ability to effectively communicate and advocate internally for their needs. • Maintain deep expertise of the ASG Solutions and best practices to make valuable contributions to assigned accounts. • Manage the process and coordinate internal resources to effectively address customer satisfaction and the escalation of issues. • Identify upsell opportunities and contribute solutions that positively impact the growth potential, ideally becoming a trusted advisor to the clients driving software planning. • Develop and improve scalable processes and efficient tools to achieve meaningful interactions with partners and key accounts. • Leverage knowledge of ASG to work across groups, influence stakeholders, resolve issues, and manage risk. • Interact with Product Development or Product Management teams to improve on current product design, or to identify possible problems, bringing intelligent feedback and recommendations from partners or key accounts. • travel to client sites.