Mark Fitzgerald

Background

About Mark Fitzgerald

A good range of business management skills, and the ability to influence company operations in retail, It Operations, Business consumer, Enterprise. head office and field locations. Has a proven track record in implementing and setting up and transformation of team for IT operational design and readiness, using ITIL, Agile, Devops & waterfall methods. Ability to bring a large team on a transformation journey and adding value by listening, and adapting as a core team. Has set up new high profile retail stores nationwide, with field, multi site and single site retail management across a career in telecommunications of over 10 years. An open mind with the ability to adapt to change, works well within a team or on my own, with a real passion for delivering great results across a number of key KPI measures. Has a positive mindset and behaviour with lots of experience in developing team, performance management, coaching, engaging team and delivering a world class customer experience. Has managed managers, can communicate and influence up to director level, and the ability to drive a change in behaviours and turn challenging locations, into a successful location.