Mark Forgues
Senior IT Analyst Site Services at Charles River Laboratories
Based in Auburn, United States
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Seniority
Staff
Department
Other
Location
Auburn
Industry
Biotechnology Research
Company size
15K
Contact information
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m•••••••@criver.com
Phone
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Background
About Mark Forgues
With over 21 years at Charles River Laboratories, including 14+ years as a Senior IT Analyst, the focus has been on optimizing IT service delivery through ITIL-compliant processes and systems analysis. The team supports a global user base, ensuring operational efficiency and delivering scalable, cost-effective solutions that empower scientific innovation. By managing global help desk operations and call center workflows for thousands of users, contributions include monitoring KPIs, improving service center operations, and resolving complex IT issues. Leveraging expertise in clinical development and systems analysis, efforts align IT strategies with organizational objectives to advance collaboration and user-focused support.
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