Mark George
Regional Enterprise Program Coordinator North American & Canada Regions at All Covered
Based in Glendale, United States
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Seniority
Staff
Department
General Business & Management
Location
Glendale
Industry
IT Services and IT Consulting
Company size
1.5K
Contact information
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m•••••••@kmbs.konicaminolta.us
Phone
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Background
About Mark George
I bring over twenty-five years of experience in both IT support & voice/data communications functioning in a technical customer service roll. I have worked in various complex industries such as: Call Centers, Hospitality, Government, Law Enforcement, Insurance, Medical, Retail, Manufacturing, & Educational. IT Support: Supported enterprise / large campus IT departments & successfully implemented cost reduction projects Designed & implemented LAN/MAN/WAN network infrastructures Proficient with Microsoft Exchange, Active Directory, and Office 365 Experience with CISCO and SonicWall Firewall config Experience with Microsoft Office products & similar software Familiar with various operating systems including all Windows & Mac OS Proficient with desktop troubleshooting, support, configuration and repair Proficient with TCP/IP & LAN/WAN configuration & troubleshooting Proficient with Ethernet & wireless network troubleshooting/testing Fiber Optic Cabling Certification, Splicing, & Termination Cat 5 / Cat 6, MDF/IDF, Installation, Certification, & Termination POE IP camera systems, facility TV Systems, & CISCO VOIP systems Develop end-user training materials & teach training courses Skilled in drafting RFPs, responding to RFPs, & performing feasibility studies. Familiar with Remedy, Cherwell, & Heat ticket systems for trouble issue documentation Telecom/Data-com: Programming, installation, & support of telecommunications systems including: Nortel/Norstar, Avaya/AT & T/Lucent, Toshiba, CISCO VOIP, among several others Worked with carriers to install/troubleshoot data & voice circuits Proficient in integration of Voicemail, PBX & ACD/CCR/Auto Attendant Service & installation of (POS) Point of Sale & large-scale audio/paging systems Managed numerous installation & relocation projects maintaining minimum down time, completing on schedule & successfully employing cost-containment & quality assurance
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