Mark Giffard

Background

About Mark Giffard

Technology Executive & Client Partner with full-cycle leadership across sales, delivery, and client success. Proven in P&L ownership, transformation, and governance for enterprise and SLED clients. I lead the full business cycle — from winning the work to delivering results and growing trust. As a Technology Executive and Client Partner, I combine strategy, delivery, and P&L ownership to drive growth, governance, and client success across Enterprise IT, SLED, and Managed Services. I played a key role in securing a $242M public-sector managed services contract for datacenter and cloud operations, then served as executive lead to expand its scope and delivery, growing total contract value to over $300M while maintaining 10/10 client satisfaction. I’ve led cross-functional organizations of 90+ professionals and owned a $72M ACV P&L, consistently driving operational excellence and measurable outcomes across complex delivery environments. Core Strengths • Strategic sales, service delivery, and client growth leadership • P&L accountability and governance across global programs • Infrastructure and cloud modernization (AWS, Azure, GCP, Oracle) • End-to-end ownership — from pursuit through post go-live • Consistent 10/10 CSAT performance and long-term client retention Industry Experience Public Sector (SLED)| BFSI | Healthcare | Higher Education | Retail & Consumer Goods | Technology & Manufacturing Credentials MBA, Management & Entrepreneurship — Virginia Commonwealth University PMP (Nov 2025)| ITIL v3 | AWS Sales Accredited | AWS Cloud Practitioner (Dec 2025) Open to: VP and CxO roles, advisory boards, and fractional executive opportunities where strategic vision meets delivery discipline.