Mark Girondini
Service Manager at Ey
Based in Italy
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Seniority
Manager
Department
Customer/Client Service
Location
Italy
Industry
Professional Services
Company size
394K
Contact information
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m•••••••@••••••.com
Phone
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Background
About Mark Girondini
Service Manager onto RPA solutions (UiPath / BluePrism / Celonis / PowerAutomate) SLA management - metrics, measurements and reporting (M&R) Staff budgeting for services and projects Sizing & Offering for new service opportunities Service design & Continual Service Improvement - programs able to achieve mid-long term outcomes Transition management - service/process assessment and enhancement Application support & maintenance (ASM / AM) for BSS at Telco operators Consultant on Mobile/Wired portability process at italian market Consultant on D.lgs 138/2024 (NIS2) ALSO PRACTICE FOR PRIVATE INTERESTS: Market Analysis Benchmarking Innovation & Business Development (AI & Data, IT SM, TLC, BigTech & OTT, Auto Motive, Industry IT-OT )"Data is the fuel, AI is the rocket and we are the crew"
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