Mark Griggs

Background

About Mark Griggs

Raising the Bar on Customer Loyalty Through Customer Service and Exceptional Customer Experiences! I am Business Development Professional with executive level leadership experience building service organizations producing high growth revenue, with emphasis on building exceptional customer experiences. Through my career, I have built notable expertise working with Top Tier, Fortune 100 organizations and industry leaders in manufacturing, sales, and service. I am recognized and valued for strong leadership contributions, and professional integrity and have received several Presidents Awards as a result of a proven track record of negotiating and implementing global programs exceeding customer expectations. DEMONSTRATED ACHIEVEMENTS • Increased savings in field equipment replacements and decreased expenses in freight and administration costs through the management of national team applying Six Sigma methods. • Reduced warranty claims each month in US and LA. • Reduced each month via implementation of a 3PL program reducing nonproductive talk time within call center. • Achieved consistent written quotas annually in IT related business. • Improved customer satisfaction via the design and implementation of new systems monitoring and evaluating customer service levels and functionality. • Increased service revenue year over year while reducing costs of plan. • Managed 32 field service employees for Dallas and Oklahoma with responsibility for P&L. • Dove profitability and operations of the customer service function within field district locations, with 11 managers, and 258 indirect field service employees. STRENGTHS Strategic Oversight Operating P&L Call Center Leadership Topline Revenue Growth Six-Sigma Reducing Operating Expenses Global Customer Call Center Management Producing Exceptional Customer Experiences Training, Development & Engagement Customer Loyalty Building Brand Awareness Thank you for visiting my profile. Let’s connect and network! Regards, Mark (214) 843-2995 markgriggs@sbcglobal.net