Mark Halford

Background

About Mark Halford

An experienced people focused Senior Manager in Operations within Amazon and the Royal Navy. Accustomed to making decisions in high-pressure environments in order to deliver strategic effects. Qualified in APM PMQ he has an extensive history of project management, demonstrating the ability to prioritise long-term project demands against dynamic short notice tasks to deliver long-term goals as well as immediate benefits. Familiar and confident at working within highly governed environments from concurrently operating within Civil Aviation Authority and Military Aviation Authority policy and doctrine. Hardworking and results driven, he practices supportive accountability and fully invests in his teams engagement and development, has a high work ethic and sets high standards whilst not being afraid to challenge current practices. KEY SKILLS AND ACHIEVEMENTS Leadership and responsibility: Operated in complex senior leadership roles within Amazon and the Royal Navy as Senior Operations Manager and Chief of Staff, requiring decision making of strategic influence at UK national level. Able to lead empathetically in high pressure environments to foster strong professional working relationships. Managed at scale,>1500 Amazon employees across 5 processes and >300 staff in the Royal Navy on international exercises. Dynamic and strategic planning: Responsible for labour planning for short, medium and long-term customer ordering patterns. Fosters and promotes a customer first mind set though prioritising experience metrics such as Delivery Estimate Accuracy and customer concessions data without compromising the need to operate efficiently and effectively. Able to analyse data to prioritise short term tactical gains against long term benefits. Directed the support the of UKs maritime counter terrorism commitments with scope of 15 x military helicopters and 300 support staff. Coordinated rapid planning conferences in response to UK terror incidents and responses to disaster relief operations. Project and Operations Management: Headed the launch of £550MM distribution centre and BAU outbound operations processing >3MM customer orders per week Q3/4 2023. Responsible for the co-ordination of labour planning strategy, financial commitments and the hiring & onboarding experience for >1500 Managers and Associates. Stakeholder engagement: Experienced in managing high-pressure stakeholder requirements both in person and remotely - demonstrated via the coordination of cross functional support to enable Amazon operations to deliver and exceed OP2 targets in 2023 by 2.8%