Mark Harden

Background

About Mark Harden

Solutions-oriented IT professional with more than 20 years experience in Technical Support, Networking Technology and Support Management. Consistently improving delivery times and service levels. Excel at strategic planning, project management, implementing best practice methodologies. Continuous improvement of programs to better assist the end user. • Solid knowledge of LAN/WAN network administration and support under multiple Windows environments. • Experienced with Cisco Call Manager, Unified Messaging and Active Directory. • Proven expertise in supporting and troubleshooting hardware, software, and networking issues. • Demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to-person” for immediate resolution to technical issues. • Proven track record of effective, efficient leadership in all environments. • Organized, take-charge professional with exceptional follow-through abilities and detail orientation. • Able to plan and oversee projects from conception to successful conclusion. • Outstanding communication skills; interfaces effectively with upper management, vendors, staff, peers and users. • Strong technical background with solid history of delivering outstanding customer service. Genuine commitment to quality and customer satisfaction. • Excellent communication and diagnostic skills. • Proactive self-starter known to initiate process and system improvements to increase system stability and productivity.