Mark Hayman

Background

About Mark Hayman

Mark Hayman helps businesses and people perform better. Credited by his clients with enabling them, through flexible use of Lean Six Sigma and operational excellence methods and tools, to improve customer experiences and business, leadership and team performance. Recognised for ability to deliver measurable benefits in multiple environments by identifying, developing and implementing process improvements, sustainable management and performance frameworks and enablers for cost and risk reduction and benefit optimisation for artificial intelligence and robotics solutions. Mark’s most recent assignments have called on his expertise in helping organisations to improve their performance in the areas of customer satisfaction and experience, cost reduction, risk management, capacity creation, process efficiency and employee morale in professional services, customer contact centre, digital marketing, operations, retail (food), logistics and financial services environments. Mark partners with client organisations to diagnose current state opportunities and then designs, develops and implements future state solutions collaboratively with technology firms providing software and Customer Relationship Management systems and cloud services. Throughout the change journeys Mark leads, he maintains a focus on building leadership and team capability and introducing tools and management practices which enable his clients to drive sustainable performance improvement. Demonstrable success in collaborating and influencing across functions and cultures and a proven ability to build capability in others through coaching and mentoring.