Mark Hedley

Background

About Mark Hedley

I’m an accomplished solutions engineering leader with extensive experience across solution selling strategies and sales and partnership growth. After driving a 300% increase in Google’s customer base as a Customer Engineering Manager, I assumed the role of Head of Customer Engineering for Google Cloud in 2022, serving as a key link between Google’s customers, sales operations, and product engineering teams to ensure optimal levels of quality and satisfaction. My prior experience as a Product Manager and Architect with IBM, Sales Engineering Manager with VCE, and Azure Solution Architect with Microsoft also helped me develop expertise across sales engineering and solutions development. I utilize a results-driven and strategic interpersonal skill set to both collaborate cross- functionally within my organization and effectively engage with business partners and customers. My proficiency in identifying new prospects, delivering technical presentations and demonstrations, and leading generative AI campaigns has allowed me to secure partnerships with multi-billion-dollar revenue outcomes; this year, I’ve led a team to secure a deal worth $2.7 billion in total contract value. My achievements also include developing key business metrics to ensure more efficient pipeline needs and goals, spearheading new forecasting processes for greater accuracy, and implementing a leadership development strategy and a revamped enablement agenda for Customer Experience Management workers. I promote a culture of continuous improvement by driving significant optimizations to processes, systems, and workflows key to more efficient and profitable sales, customer, and solutions engineering operations. Let’s connect! Or email me at mdhedley@gmail.com Key Strengths: Solutions Engineering | Revenue & Organizational Growth | Enterprise Architecture | Sales Engineering Processes | Generative AI | Cloud Computing | Software as a Service (SaaS)| Process Optimization | Technical & Business Discovery | Customer Relationship Management (CRM)| Solution Selling | Pre-Sales Consulting | Technical Presentations