Mark Homes

Background

About Mark Homes

Agile Senior Delivery & Project Manager, possessing an energetic and proactive approach to delivering an exceptional service across a diverse portfolio of customers. Delivery-focused, making customers the ‘number one priority’ and at the forefront of all decisions, by measuring success through business retention, growth and NPS. Subject Matter Expertise in services management, engaging collaboratively across enterprise, public and commercial sector customers. A proven track record of delivering an excellent level of service & customer satisfaction, promoting continuous delivery improvement with robust cost controls & governance, ensuring success. Inspirational as a Business Leader, leveraging good listening, relationship building and team-facing skills to get the very best out of staff and resources. Exceptional success in team motivation & results. Areas of client-facing expertise include IT Service Management, Continuous Improvement to deliver efficiencies and total customer experience.