Mark Howell

Background

About Mark Howell

IT Process Improvement and Automation are what motivates me! Now I'm also excited about how AI can be leveraged to improve business automation, reduce the risk of manual processes, and scale to meet growing demand. I'm an educated and experienced professional, and have helped customers succeed through several generations of technology shift across diverse industries. Working with and for companies like IBM, GM, Blue Cross Blue Shield, EDS, Arco Petrochemical, the National Bank of Mexico (El Banco de México), DHL and others has given Mark a wide understanding of different cultures, different needs, and different businesses. It’s been his privilege to lead inter-disciplinary teams from inside and outside companies, communicating with senior management while conquering schedule and budget deadlines. • Migrated IBM Cloud Infrastructure Incident Management to ServiceNow and automated processes. •. Consulted internal teams on Root Cause Analysis and Post Incident Reporting. •. Managed internal customer onboarding to IBM Security Operational Services. •. Wrote update for IBM ITSS section on Change Management and oversaw the SOS change management review process. • Developed a chatbot for customer instruction pages using Watsonx Assistant •. Worked on development of a localized AI Process for managing customer data using tools like LM Studio, Anaconda, Anywhere LLM, and OpenManus. Expertise: Cloud Computing, Project Management, Information Security, Change Management, Data Science, AI for process automation, Cross functional teams, Technical Writing, Consulting,