Mark Jacobi

Background

About Mark Jacobi

As a multifaceted, IT Project / Program Manager, I possess over 14 years of experience supporting innovative enterprise solutions for business services. During this time, I have thrived in a matrixed, project management office (PMO) environment, leveraging proficiencies in Agile and Scrum methodologies, ServiceNow, and Azure Cloud. Recognized for cross-functional leadership, I have overseen multifunctional teams and contractors to complete multimillion-dollar project deliverables on time and under budget. Incorporating keen organizing and time management attributes, I can balance multiple priorities and projects simultaneously in the face of ambiguity. Leveraging influential and concise communication skills, I simplify and present complex insights and project updates to clients while serving as a trusted consultant to executive leadership and other key stakeholders. Always striving to be a catalyst for change, I conduct training programs and learning initiatives that enable team members to adapt to ever-evolving global systems. Additionally, I have been implementing AI tools to optimize workflow and high-value activities. Specific project leadership and technology support functions include the following- Risk Management - Cloud Enablement - Software Development Lifecycles (SDLC)- Data Warehousing - Disaster Recovery - Server / IT Service Management - Information Systems - Identity Access Management (IAM) Additional processes and skills of relevance- Customer Engagement - Budgeting - Full Project Lifecycle Management - Program Governance - Data Integrity - User Testing - Data Analysis - KPI Reporting - Vendor Relations and Negotiations Additional software platforms- Tableau - Confluence - Jira - IBM Cognos - Planview - Smartsheet - Microsoft (365, Project, SharePoint) Accreditations- ServiceNow Partner Pre-Sales Specialization: IT Service Management - ServiceNow Micro-Certifications: HR Case Management - ServiceNow Certified System Administrator (CSA), Xanadu Delta Exam - Stanford University Advanced Project Management - Certificate Program - Scaled Agile Framework Agilist (SA) and Agile SCRUM Master – Certification - ITIL V3 Expert – Certification - Project Management Professional (PMP) – Formerly Certified