Mark Jacobs

Background

About Mark Jacobs

TURNING CHALLENGE AND COMPLEXITY IN TO RESULTS. SENIOR VICE PRESIDENT / INTERNATIONAL EXECUTIVE. Adept at quickly unifying focus on the growth, profitability or transformation challenge at hand. Skilled at developing and implementing competitive strategies that align all facets of a business to meet that challenge. A customer champion and dedicated team builder who motivates the entire ecosystem to deliver on clear goals, driving performance and enduring success. Practised in leading change and digital transformation through technology, process and people while navigating required governance and compliance. Persistent. Tenacious. Human. GREAT RESULTS BY DEFINING THE TARGET AND BUILDING STRONG TEAMS TO ACHIEVE IT • Over the last twelve years through deliberate cost and growth strategies, led a diverse local, regional and global team to drive an average YOY EBITDA increase of 20% • Implemented effective sales, solutions and performance programs over the same period to drive a 19% YOY average increase in commercial revenue, winning and retaining multi-million dollar accounts and holding Net Promoter Scores between 50 and 75% • Co-developed an enterprise transformation strategy and led SBU Executive teams to realize $49MM in recurring expense savings • Initiated and developed a detailed vision and strategy for a major bank SBU. Through influence, coaching and mentoring drove implementation. Ultimately resulting in sale.