Mark Jay Obejas
Customer Experience at Infinit-O
Based in Pasay, Philippines
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Seniority
Staff
Department
Customer/Client Service
Location
Pasay
Industry
Outsourcing and Offshoring Consulting
Company size
1.3K
Contact information
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m•••••••@infinit-o.com
Phone
5 credits+63 ••• •••• ••••
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Background
About Mark Jay Obejas
In my most recent role, I was responsible for answering all customer inquiries and resolving consumer concerns- Took great pride in ensuring positive overall customer experience - Customer-focused approach to trouble shooting, resolving problems and ensuring repeat business - Responsible for managing customer expectations in delivering superior levels of service - Recognized for continually delivering above-average customer service - Escalations management and proper follow through to ensure high NPS - Innovative approach in People Management for work/life balance, stability, and Employee Retention
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