Mark Jiacik
Real Time Analyst at Wtw
Based in Garland, United States
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Seniority
Staff
Department
Operations
Location
Garland
Industry
Financial Services
Company size
57K
Contact information
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m•••••••@wtwco.com
Phone
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Background
About Mark Jiacik
Softly looking for a position as a Real Time Analyst or Workforce Analyst in Call Center Operations just in case my contract is not renewed, I just started an RTA position at WTW. I have excellent skills helping stakeholder teams perform cost-benefit analysis. Highly experienced with Ad-Hoc reporting through system like Cognos, Oracle BI Discoverer, Citrix, CCPulse, InContact, Nice WFM, Nice IEX, Genesis Cloud, Avaya, InView, Excel, Onboarding, and Intradiem to analyze results for building, improving, and defining processes in a call center environment to improve metrics for increased customer experience, reducing churn, decreasing shrinkage, and increasing shareholder profits, and agent education
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