Mark Jones
Quality Analyst at Time Warner Cable
Based in Raleigh-Durham-Chapel Hill, United States
7-day free trial · no credit card
Seniority
Staff
Department
Other
Location
Raleigh-Durham-Chapel Hill
Industry
Telecommunications
Company size
16K
Contact information
Reveal Mark's email and phone
Direct contact data is gated. Sign up and reveal. You only pay for verified records.
m•••••••@spectrum.com
Phone
5 credits+1 ••• •••• ••••
You only pay for valid records. Bounced emails and disconnected numbers cost nothing.
Background
About Mark Jones
Respond to the needs of current and potential customers in order to grow the relationship value. Instrumented new business development and marketing efforts which expanded the customer base and introduced new produces. Contributed to the implementation of a promotional program that optimized revenue levels with in a trading environment with an average staff of 20 representatives. Played key role in increasing retention as well as satisfaction rates with the company and identify trends. Troubleshoot network, computer, and phone issues. Customer service, data entry, billing adjustments. Mentor coworkers with order entry and the sales. Monitor and documented the progression of representatives within a controlled environment. Nesting New Hire Coach/Facilitator Selected by management to assist and help with new hires. Facilitated a group of new hires, assisting with navigation of computer system software applications,Trainings, coaching side by sides. Go over daily reports for call center metrics such as Productivity, Transfer rate, Truck roll prevention, FCR and CSAT. Held individual one on ones with new hires and set performance goals and steps on how to reach and retain daily and monthly goals.
Decision-makers
Other people at Time Warner Cable
Build a list of verified contacts at Time Warner Cable
Free for 7 days · 50 credits · no card · only pay for verified records.
Reach more buyers like Mark
250M+ professionals with verified email and phone. You only pay for records that actually verify.
7-day trial · no credit card · cancel anytime