Mark Kemper

Background

About Mark Kemper

My professional goals revolve around enabling my employer and my customers to achieve their business objectives. That has come in the form of helping to create and polish product offerings to meet critical needs and/or making sure those products were able to be used productively for the reasons they were purchased. I have also helped to ensure that features and messaging have matched customer demands. By making customers successful, I have helped to make the companies for which I have worked successful. Those two outcomes are inextricably intertwined as the second is dependent on the first. I have had the privilege to serve customers in many different places in the world by contributing to the executive teams, the product development efforts and the customer support groups with which I have worked. I have been fortunate to be able to develop a skill set in the area of analytical chemistry and, in particular, spectroscopy. My skill set has not only been developed technically but also with respect to the business aspect of the related target markets. It has been my job to create value by directing and executing strategic initiatives that capture customer interest. This includes not only knowing how to apply various technologies in order for them to be beneficial to the markets of interest, but also working with individual customers (or overseeing that work) to make sure our products can be implemented to create value in specific circumstances. Nearly ten years spent in the pharmaceutical industry prior to moving to the analytical business has been useful in gaining insight from a customer's perspective that has been further reinforced throughout the years. That, in turn, is the essence of creating strategic accounts ensuring the repeat business that is crucial to long-term viability. Specialties: business/technical balance, strategic product development and positioning, market subject matter expertise, relationship management, strategic marketing, key account management