Mark Klein

Background

About Mark Klein

Experienced strategic planning and operations leader devising creative strategies to ensure the execution and implementation of new structures, models, processes, systems and solutions that meet the business need, the desired customer impact, and the ROI targets. As a cross functional Team Leader I built a Business Intelligence Competency Center implementing Tableau and trained 5 departments for self-service reporting. As a Project Manager I implemented a new customer focused Target Operating Model. As Program Manager I led a team that delivered OCM, documentation, training, and support for three releases of a new operations system for 600 users. As a global market manager I led a team that delivered on a $300 million sales target for telephony network equipment. I have presented to and negotiated with BOD, Senior Executive management, middle management, technical teams and R&D for global strategies, technical cooperation, and marketing. I developed global product and market strategies for wireless telephony and wireless internet for Lucent Technologies. I formulated and implemented IT Governance processes for S&P Ratings. I managed and facilitated executive strategic planning and decision making discussions for S&P Ratings Senior Management. I created and delivered training for over professionals on technology, process, and business topics. Specialties: Strategic planning, business planning, market strategy, market planning, strategic partner relationship management, joint venture management, global business, business process analysis, business process improvement, business strategy, business analysis, systems analysis, Agile, risk management, product management, project management, portfolio management, stakeholder management, business transformation, organization change management, strategic partnerships, cross-functional teams, international, digital business.