Mark Kukla

Background

About Mark Kukla

Northpoint Toyota (2013 – 2022)* Apprentice Technician (2013–2016): Completed Toyota factory training and developed advanced diagnostic and repair skills, working on a wide range of vehicles in a high-volume dealership environment.* Service Advisor / Fill-in Technician (2017): Balanced front-of-house customer service duties with hands-on technical work. Demonstrated flexibility and a strong understanding of customer needs and vehicle diagnostics.* Workshop Controller / Manager (2018–2022): Promoted to oversee workshop operations including staff scheduling, job allocations, and quality control. Key achievements:* Streamlined repair processes and improved workshop flow, leading to a measurable reduction in vehicle repair times.* Mentored and developed apprentice technicians, improving team competency and workshop output.* Played a key role in maintaining high CSI (Customer Satisfaction Index) scores through strong communication and service delivery.CMI Toyota Stepney (2022 – Present)* Service Advisor / Used Car Reconditioning Supervisor (2022): Joined the CMI team with dual responsibility—handling customer service on the service drive while overseeing the preparation of used vehicles for sale.* Used Car Reconditioning Manager (2023 – Current): Promoted to lead the reconditioning department, managing the full lifecycle of used vehicle prep—from mechanical inspection and repairs to detailing and final QA. Key achievements:* Reduced average reconditioning turnaround time, increasing vehicle availability for resale.* Built strong supplier and vendor relationships to improve cost efficiency and quality.* Introduced structured workflows and quality control checks to align with dealership standards and sales timelines.* Contributed to higher used car sales readiness by improving reconditioning consistency and communication with the sales team.