Mark Lacroix

Background

About Mark Lacroix

I am a driven, strategic, and analytical workforce manager with over 20 years of practice in IT operations leader. With a diverse background in companies with global reach, I am adept at managing and maintaining IT systems across nations, providing direction, formulating standards and procedures, and meticulously tracking performance to guarantee impactful, consistent results. As an engaged communicator who prides himself on establishing lasting relationships with colleagues and clients through proactive, mindful interactions, I am confident in my abilities to lead teams to success and exceed customer expectations. Over the years, my positions have been focused on process management and improvement for all areas of a company including staffing, inventory, infrastructure, resource management, and customer service. I pay close attention to performance metrics, using data analysis to inform decisions and taking immediate action to eliminate inefficiencies or obstacles as quickly as possible. I also prioritize continuous research and education on industry trends and advancements to always keep my mind focused on where we can go next. The IT industry is always evolving, so I pride myself on being as well-equipped as possible to assist my company in remaining productive and competitive. I am eager to bring my extensive knowledge and advanced operations management skillset to a role in IT project management in the near future. I plan on relocating back to Canada by the end of the year, so I hope to find my ideal role in a progressive, high-achieving company up north.