Mark Lush

Background

About Mark Lush

Mark is a Principal, the Deloitte Global Customer Offering Portfolio Leader, and the Global Head of Deloitte Digital. Mark is responsible for the global strategy formation and go-to-market orchestration of our Customer Offering services to serve our global clients' transformation needs in areas including customer and brand strategy, marketing, agency, content / creative, sales, service, commerce, and digital products engineering. In his role, Mark helps our clients create compelling customer experiences that align with client brand ambitions, increase customer loyalty and drive profitable growth. For nearly three decades, Mark has activated some of the most impactful customer experience transformations by integrating marketing, sales, and service platforms with strategy, content, Web3, meta, digital currency, mobile, AI/ML, data, agency, and operate capabilities to realize next-level client ambitions that drive brand loyalty and profitable growth. Mark has has had the privilege to work with the world's most prominent brands across every industry, including automotive (OEM and captive finance), consumer/retail, financial services, healthcare (payor/provider), life sciences (biomedical device, pharma, specialty), media & entertainment, public sector, and technology (software, hardware, semiconductor). Mark recently served as Deloitte’s Chief Digital Officer across all Deloitte businesses, including Advisory + Consulting, Audit, and Tax. He is responsible for leading and executing the strategy to optimize the firm's ideation and enablement of foundational and emerging digital technologies across Deloitte as aligned with the firm's strategic business objectives for growth, client service excellence, and industry eminence.