Mark Lyons
Technical Support Specialist at Exfo
Based in Andover, United Kingdom
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Seniority
Staff
Department
Information Technology
Location
Andover
Industry
Telecommunications
Company size
1.5K
Contact information
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m•••••••@exfo.com
Phone
5 credits+44 ••• •••• ••••
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Background
About Mark Lyons
With experience of incident management, process management, technical issue resolution and knowledge base management, I have a very wide range of knowledge of supporting external and internal stakeholders in the management and resolution of technical issues in the telecoms industry. I minimise the adverse impacts to customers that are caused by service impacting issues within the Network or Business technology, and prevent recurrence of these incidents by ensuring full problem management engagement activities are undertaken. I am passionate about driving the efficiency and effectiveness of the Incident management process and associated procedures through continuous review and audit.
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