Mark Malartsik

Background

About Mark Malartsik

Seasoned, relationship driven Customer Support Manager overseeing 300+ active dealership accounts, responsible for end-to-end client management, onboarding, training, and support for Frogdata Analytics Platform (FDAP) and Fixed Ops Mojo products. Acts as the primary liaison between clients and internal teams, facilitating seamless communication, issue resolution, and process execution. Leads all onboarding activities, including scheduling, training, documentation updates, and pre-analysis reviews to ensure complete dealer understanding and engagement. Manages client-facing communications, creates and maintains training materials, and ensures timely reconciliation of reports and data issues. Utilizes project management tools such as Zoho Projects, CRM, Redmine and a custom Project Tracker to schedule, track, and document every client interaction and onboarding milestone. Supports sales and performance teams with demo participation, report preparation, and dashboard training. Serves as the customer support lead for all FDAP and Mojo-related concerns, particularly with complex data integration challenges. Prioritizes responsiveness, aiming to resolve client issues within 24–48 hours, with full documentation compliance.