Mark Manning

Background

About Mark Manning

Innovative IT support engineer with over 30 years experience primarily in Microsoft arenas with special emphasis on good customer service and creative problem solving. Significant Accomplishments: • Spearheaded project at medium sized investment firm, performing product evaluations of end point protection software, including testing, budgetary impact, and eventual McAfee selection/implementation, that resulted in the safeguarding/protection of client data and company proprietary intellectual property, where none had existed before. • Assembled workstations and servers, with both new and spare parts, resulting in 15% cost savings (estimated) to department hardware budget. • Created data backup solution by using prior programming skills, along with testing /implementation of freeware utilities resulting in 10% cost savings (estimated) to department software budget. • Participated directly in conversion to largest Novell WAN in the world at the time – devices – Ohio Department of Human Services, in the early to mid 1990s. Value propositions: I enjoy utilizing my strong interpersonal and problem solving skills, to resolve IT issues and have done so successfully in a wide variety of environments, with positive customer results. Customer feedback surveys – in my current position – support this statement, where high service marks were obtained throughout 2016. Have a passion for new technologies, and the ability to quickly learn and adapt to them. Successful software developer on micro, mini, and mainframe platforms, eventually transitioning to a systems administrator role, and am now applying my skill set at the largest managed service provider in the U.S. Demonstrated success using my technical ingenuity to solve problems as small as basic workstation troubleshooting, to as large as evaluating and implementing software packages in large environments.