Mark Martinez
Quality Assurance Analyst, Customer Care at Lpl Financial
Based in Rock Hill, United States
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Seniority
Staff
Department
Information Technology
Location
Rock Hill
Industry
Financial Services
Company size
14K
Contact information
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m•••••••@••••••.com
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Background
About Mark Martinez
Mark Martinez currently works as a Quality Assurance Analyst for LPL Financial, LLC. Mark works closely with all members of the service department management and other senior/executive leadership members to shape the customer experience for advisors and clients. Mark has helped create and develop learning and development training courses that help call agents become stronger at identifying customer issues, demonstrating empathy for these situations, and accurately resolving time-sensitive items for a first-call resolution. Mark consistently rates effectively and strongly among his peers, willingly shares his knowledge as a subject matter expert (SME), and continues to contribute to the development of LPL's customer-facing teams. Mark also has 16 years of highly-trained skills in public affairs, technical writing, photography, videography, graphic design, and media/corporate relations learned during his time with the United States Navy Expeditionary Combat Command.
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