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Mark Martinez

Quality Assurance Analyst, Customer Care at Lpl Financial

Based in Rock Hill, United States

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Seniority

Staff

Department

Information Technology

Location

Rock Hill

Industry

Financial Services

Company size

14K

Contact information

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Email

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m•••••••@••••••.com

Phone

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Background

About Mark Martinez

Mark Martinez currently works as a Quality Assurance Analyst for LPL Financial, LLC. Mark works closely with all members of the service department management and other senior/executive leadership members to shape the customer experience for advisors and clients. Mark has helped create and develop learning and development training courses that help call agents become stronger at identifying customer issues, demonstrating empathy for these situations, and accurately resolving time-sensitive items for a first-call resolution. Mark consistently rates effectively and strongly among his peers, willingly shares his knowledge as a subject matter expert (SME), and continues to contribute to the development of LPL's customer-facing teams. Mark also has 16 years of highly-trained skills in public affairs, technical writing, photography, videography, graphic design, and media/corporate relations learned during his time with the United States Navy Expeditionary Combat Command.

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