Mark McPhillips

Background

About Mark McPhillips

An innovative and outcome-oriented Head of Client Relations with over sixteen years of experience across roles of increasing difficulty. Able to spearhead strategic business development, account management, executive operations management and customer experience. Strong performance history implementing strategic growth initiatives, training programs and managing cross-functional teams. Excellent leadership and management skills with extensive experience and comprehensive understanding of various business functions, including operations, supply chain, human resources, procurement and marketing. Maintains a custom-centric and market-focus outlook with up-to-date knowledge of changing market and business landscapes to facilitate strategic development through innovative and data-driven strategies. Highly proficient in establishing and developing relationships with stakeholders through strong communication skills, with expertise liaising with senior management, clients, vendors, suppliers and the board of directors to ensure clear communication and success within businesses. A trusted leader and mentor with expertise realising the potential of staff, adept in leading training programmes while closely monitoring performance to suggest areas of improvement for secure career development. Outstanding problem-solving skills using a pragmatic and results-focused mindset, following a logical and methodical system to arrive at sound decisions to efficiently achieve business goals and objectives. MY EXPERTISE LIES IN: Strategic Business Development | Sales: Lead Generation & Closure | Project Management | Vendor Management | Strategic Account Management | P&L Management | Stakeholder Management | Executive Operations Management | Customer Experience | Competitor Analysis | Cross-Functional Team Management | Human Resource Expertise