Mark Nabuurs

Background

About Mark Nabuurs

Service minded, customer focused professional with extensive experience in Operations / Service (delivery) management / project management for major customers/ICT service providers. Taking end to end ownership for Services, Service Delivery or ITIL processes and achieve tangible results for these services and/or processes. Detecting improvement potential, defining, aligning and executing improvement projects. Obtain excellent working relationships among multiple support groups, customer and suppliers. Ability to hold the overview and to subsequently zoom into problem areas and to subsequently define/implement improvement actions. Achieved tangible results for the delivery of services towards newly on-boarded customers and customers were the service delivery was not according to SLA-agreements Broad experience with ITIL based service support processes, improvements and implementations. Proven capability to establish good working relations across support group, customer/supplier boundaries in order to gain commitment, cooperation and results from all groups / persons involved. End-to-end ownership and management for large and interrelated ERP landscapes Review and renegotiate hosting contract with the ICT service provider Specialties Management Delivery Management Service (delivery) management Operations Management Release Management Outsourcing/Offshoring Cut-over Management Problem Management Incident management Demand/Supply Management Process improvements SAP R/3 ITIL Transition Management SAP Certifications: ADM325 - Software Logistics ABAP E2E300 - Change Management Control