Mark Overgard

Background

About Mark Overgard

Award-winning business executive and operations consultant with more than 20 years of experience driving profitable growth in challenging, competitive markets. Proven expertise in designing and implementing procedures, standards and programs that reduced costs and quality issues. Proficient at identifying points of failure through complex data analysis, and building complex frameworks that effectively leverage resources and competitive advantages. Specializations include large scale strategic planning, workflow optimization, and spearheading complex projects based on best practices, and change management methodologies. CAREER HIGHLIGHTS Senior Operations Executive / Executive Vice President / Business Turnarounds Rapid Revenue Growth & Retention / US & International Markets / Mid & Large Corporations Recipient of the “CEO Innovation Award” for core leadership in Customer Centricity in 2005. Launched two large scale initiatives that redesigned shopping experience strategy for two key market segments as an executive with the Best Buy Corporation. Directed a team of eight Regional Vice Presidents, managing about store employees. Increased revenue by 100% on top of a 300% profitability growth within one year. Implemented initiatives to reduce staff turnover, including a week-long training/on-boarding process, and overhauling management leadership styles. Developed and integrated in-depth stand operating procedures (SOP) and best practices to optimize workflow and improve accuracy. Grew revenue through regional pipelines in India, Europe, Africa, Australia, South America, Israel and Canada by developing best practice methodology for mining innovative product solutions, including sample acquisition and costing. Advocated for the significant increase in performance expectations for end-of-life inventory management, modeling of good leadership, and communication.