Mark Pearce

Background

About Mark Pearce

I am a goal oriented Infrastructure and Technical Manager with demonstrated abilities in strategic planning, developing and implementing business focused information systems and solutions over a 15 year career. Able to initiate, manage and control tight budgets while still delivering high return on investment projects. Proven ability to develop processes and procedures on a national scale that deliver IT services in a timely, professional and controlled change environment. I have trained and mentored staff to ensure delivery of projects and support services via best practice processes. Adept at crisis management, problem solving and negotiation. Highly experienced at project, resource and change management, acquisitions and mergers, system evaluations, implementations and capacity planning, as well as disaster recovery and business continuity. Key Achievements • Reduced communications spend by 12.5% year on year through contract negotiations and service level agreements. • Implemented WAN optimisation and Xenapp farms to deliver SAP ECC 6, Procurement and Maintenance, including inventory scanning Australia wide to 27 sites from a Richardson, Texas datacentre. • The virtualisation of infrastructure at all major production facilities, increasing reliability, availability, flexibility and reduced the response time of IT to new business requirements. • The negotiation and signoff of a global Microsoft licensing agreement that moved the Australian operation from a level B pricing scheme to level D. • The training of key developer, service desk and infrastructure staff in Prince2 project management and ITIL V3 service delivery methodologies which has led to a set of common IT communication, planning and support processes.