Mark Prothero

Background

About Mark Prothero

I am a very experienced Telecommunications professional now having worked in the industry for over 40 years. I have 30+ years experience on the Avaya Red portfolio a well as a knowledge of other vendors, most recently focusing on cloud solutions both UCAS and CCAS I have been working in the telecoms field for over 40 years and have a very wide range of skills. I spent many years focusing on the Contact Centre area and in recent years have included Unified Communications and Collaboration to my skills. I have successfully worked with a large number of businesses of all sizes both in the past and more recently. These include solution validation and verification as well as consultancy on both Contact Centre and Unified Communications as well as implementation support for customers. Recent Key Projects include: A 21 Month (extended from 6 months) with Barclays working on (designing and deploying) Voice Bio-metrics and WFM. Providing Consultative and hands on support to the Dixons Carphone Group with regard to refreshing their Knowhow Contact Centre, This included solutions design, RFP Process Support as well as Project Oversight and Technical Assistance during the project and Go-Live. The design, vendor selection and project oversight for the development of an new highly featured SIP based video entry phone. Resolving ongoing issues with some of the OCS contact centers. Core Skills. Cloud Telephony both UCAS and CCAS RFP and Tender (Both Writing and Responding) Technical Consultancy on both UC and Call Centre's Avaya CMS (both use and custom reporting). Avaya Communication Manager SIP Solution Design (Both Contact Centre and Unified Communications) Call Recording Unified Communications Contact Centre especially Avaya CMS and Elite Nuance Voice Bio-Metrics Prince2 Practitioner