Mark Richardson

Background

About Mark Richardson

I have an extensive claims background, strong management, construction, IT and finance experience and a proven track record for streamlining claims operations and reducing loss cost. Recently completed leading teams to close over claims. By establishing change and executing an internal process and audit to ensure and establish claim practices and procedures. I welcome change and drive for continuous improvement and increased efficiencies. I attract and coach talent willing to succeed. By leveraging a strong combination of insurance experience and industry leading technology, I am able to streamline operations, improve efficiencies. Alternative Dispute Resolution Claims Manager with a Master’s degree in Change Management and 15+ years of experience in general liability, commercial, large loss claims insurance and catastrophe restoration, mitigation seeking a new opportunity after recently relocating to Idaho. Extensive experience leading complex alternative dispute resolutions, Construction Defect and commercial claims negotiating and setting claims up to $3 Million. Well-developed skills conducting comprehensive claims investigations, developing plans to resolve cases, directing experts to correctly settle claims, and building strong relationships with stakeholders, management, and officials. Dedicated leader with outstanding communication skills and a proven track record of success implementing emergency management communications and natural disaster recovery initiatives and leading cross-functional teams to perform at their best. Areas of Expertise Change Management Leadership Creative process with closure Alternative dispute Insurance claims Guidewire Litigation General Contractor Team Leadership & Development Claims Investigation & Negotiation Project Management Catastrophe & Large Loss Claims Building Strong Relationships Natural Disaster Command Center Construction defect Mortgage finance General Contractor Technical Skills Guidewire, Microsoft Office (Excel, Word, PowerPoint, Outlook, Visio, Project), Microsoft SharePoint, SQL, UML, ERPs, WordPress, Oracle, UAT, Crystal Reports, Prosci Tools, Joomla, Drupal, OpenCart, SQL GUI Web Portals, Xactimate, Claims Center You may contact me directly at mark1richardson@mac.com