Mark Rosales
Head of Customer Service at Pt&t
Based in Quezon City, Philippines
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Seniority
Director
Department
Operations
Location
Quezon City
Industry
Telecommunications
Company size
157
Contact information
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m•••••••@ptt.com.ph
Phone
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Background
About Mark Rosales
I have 11 years of BPO experience for US retail based client. Started as a customer service representative for a year and built my career into the leadership role after. I have strong leadership and management experience in handling sales and after sales. I managed multiple line of businesses such as Phone, chat and email. From front line to back office. Keeping the metrics at excellent. I also have an experience in as an hiring manager for agents, leads and managers. I work with IT professionals in Telecommunications company that also offers IT services. My work experiences taught me how to identify a potential, build a career development thru realistic action plans and help achieve a promotion within my team while still having work life balance.
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