Mark Saldana

Background

About Mark Saldana

With over 6 years of customer service experience in various industries, I am a passionate and dedicated professional who strives to provide excellent service to every customer. I have a strong background in quoting, order processing, delivery management, and problem resolution, using CRM and Excel tools to ensure accuracy and efficiency. I enjoy working with diverse and dynamic teams, and I am always eager to learn new skills and take on new challenges. At Wesco, I share the company's vision of being a trusted partner and a leading distributor of electrical products and services. As a Customer Service Representative at Wesco, I am responsible for quoting customers using advanced metrics to determine competitive and profitable margins, processing purchase orders, communicating with vendors, and managing backlog. I utilize Wesco's CRM system to quote and process orders, as well as create purchase orders to send to vendors. I also use Excel for special projects, such as "quick quoting" and open order reports. I have successfully handled complex and high-volume orders, and I have received positive feedback from customers and sales representatives for my responsiveness, professionalism, and attention to detail. I have also contributed to the improvement of the customer service processes and procedures, by providing suggestions and feedback to the management team.