Mark Salisbury

Background

About Mark Salisbury

I've been working in Information Technology for the last 26 yrs, and have held roles ranging from contract consultant to Sr. Client Services Analyst/ Desktop Support, providing tier 2/3 support and Jr Systems Administrator. In my past role as Sr. Client Services Analyst/ Team Lead I was responsible for the day-to-day activities of the Client Services department for Corus360, providing Tier 1/2/3 support for 800+ users multi-nationally. Recently I have held the role of Application Support with 3M-HIS, a contract position through Apex Systems in Atlanta GA, providing Desktop and network support for teams performing off-site chart reviews for hospitals nationwide. I hold certifications in Comptia A+, Comptia Network+, MCPs (Windows NT, XP, Server 2003), and MCDST (Microsoft Certified Desktop Support Technician). Experience with migrating systems to Windows 7 (Pro & Enterprise), and deploying OS's and applications using Microsoft SCCM (System Center Control Manager) and Ghost 8. Also experience administering Lotus Notes 7.02, Lotus Domino, Windows Server 2008, Exchange 2008, Connectwise, Blackberry Enterprise Server 5.0. Cisco Call Manager, and Cisco Unity Voicemail. Prior to entering the IT feld, I worked in Manufacturing operations, including Manufacturing Supervisor, Shift Supervisor and Quality Assurance Supervisor where I was responsible for developing and maintaining an ISO 9001 Quality System for Mead Containerboard. Specialties: Client Services Help Desk PC/ Laptop Break-fix MCP MCDST A+ Certified Network+ Certified Windows XP Pro Windows 7 Enterprise Windows Server 2003 Windows Server 2008 Blackberry Manager 4.1 Blackberry Manager 5.0 T-Mobile RIM Blackberry Support and Management Unity Voicemail Cisco IP Phones - Support and administration