Mark Scanlon

Background

About Mark Scanlon

PROFESSIONAL PROFILE: I am a multi-disciplinary leader-manager with broad business skills & accountability as a working leader of an integrated, best-in-class, industry-leading provider of business services. I am knowledgeable of all sides of the business from the backend & behind-the-scenes to customer-facing roles calling for competencies in employee engagement and client service. With humility, I consider myself to be an effective leader with a strong history of progressively more responsible roles and a documented record of achievement in delivering profitable YOY results for customers in a Fortune 50 public company. On the operational side, I have been proficient no matter the role at managing performance, budgets and KPIs essential to meeting all targets. I have full P&L responsibility for overseeing day-to-day operations of a multi-state multi-million-dollar business unit supporting employees & 250 contractors across 20 locations moving millions of packages annually. AREAS OF EXPERTISE: TEAM AND ORGANIZATIONAL LEADERSHIP Recruit, screen, hire, onboard, train and performance manage a diverse team ranging from package handlers to station senior managers across as many as twenty locations regionally. Leadership of or participation in high-profile customer engagement and sales activities at the enterprise level—personally calling on customers, supporting sales teams and troubleshooting to ensure retention. Astute to the fine points of quality management at all levels, including Lean Six Sigma and the company’s Quality Driven Management (QDM) initiatives. Development and planning of field engineering initiatives, including network optimization, expense control and cost reduction across the region. FINANCIAL PERFORMANCE MANAGEMENT Development and management of multi-million-dollar expense budgets tied to corporate objectives and forecasts, including establishing and addressing local objectives, goals, roadmaps, metrics and variances. Hands-on experience establishing, monitoring and evaluating productivity based on various performance measures and devising improvement plans to ensure goal attainment. OPERATIONAL AGILITY AND EFFECTIVENESS Management of complex multi-site field operations across multiple states. Communication of corporate objectives and support of strategic planning efforts enterprise wide. Workforce deployment, utilization and oversight, including staffing planning and all safety, service, quality, compliance and performance standards. LET'S CONNECT: Reach me via LinkedIn or email at mark.scanlon@fedex.com.