Mark Shields

Background

About Mark Shields

I am a dedicated support specialist with over fifteenth years of experience supporting both software and hardware. With strong incident management skills, I can identify which issues are critical and work on these with higher priority than a standard request. I am very intuitive, can learn products quickly, become a subject matter expert on the system or specific features, and can be an escalation point within the organisation. I also have strong attention to detail. I also have exceptional logical thinking and a technical resolution mindset and can look at issues from multiple angles and find a solution efficiently. Skills • Relationship management. • Analytical problem solving. • Incident management. • Excellent communication skills. • Meticulous attention to detail. • Exceptional interpersonal skills. • Logical thinking. • Team-player who can also work independently.