Mark Silverstein

Background

About Mark Silverstein

A strategic and results-oriented executive with a record of successfully initiating and managing major improvements in large and small organization in widely diverse industries and environments. A solid background in supporting business development, operations, cost containment, customer contact, finance, program management, strategy development and implementation. A leader committed to building an organization focused on teamwork, customer satisfaction, process improvement, accountability, innovation and profitability. I have a strong focus on servicing customers, ensuring a high level of customer satisfaction, retention and upselling. I have shown the unique ability to manage and meet the needs of my staff while ensuring the requirements of the customer are also met. Specialties: C-level Interaction Client IT Services Management Client Management Program Management Strategic Planning and Development Organizational Development and Leadership Building Highly Successful Teams Strategic Alliances Business Development Solution Selling Complex Negotiations Change Agent / Catalyst Coach / Mentor Complex Deal Management and Delivery of Strategy, Systems Integration, Application Development & Package Implementation Service Delivery Account Management