Mark Stahl
Global Service Level Manager at Coty
Based in New York, United States
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Seniority
Manager
Department
General Business & Management
Location
New York
Industry
Personal Care Product Manufacturing
Company size
13K
Contact information
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m•••••••@coty.com
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Background
About Mark Stahl
ServiceNow technical practitioner with hands-on experience architecting, executing, and administering CMDB and Asset Management in enterprise environments. Highly proficient with aligning Service Mapping and Service Portfolio Management within the CSDM framework. Deep expertise in deploying and managing ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. Skilled in integrating ServiceNow with third-party tools, managing scoped applications, and coaching stakeholders on platform best practices. Well-equipped to lead ITSM consulting engagements, translate business needs into scalable ServiceNow solutions, and deliver measurable improvements in service quality and operational efficiency. Demonstrated ability to analyze complex requirements, create scalable solutions using ServiceNow’s native tools and APIs, and mentor teams on technical best practices. Proven success supporting ITSM consulting engagements across industries, delivering operational excellence, process maturity, and measurable service improvements. Experienced integrating Generative AI tools in ServiceNow to automate knowledge article creation, accelerate resolution documentation (both Incident and Problem), and enhance virtual agent intelligence for end-user self-service.
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