Mark Stephens

Background

About Mark Stephens

I’m an experience-driven operations leader with over 20 years in the themed entertainment industry, including key roles at Universal Orlando and Disney. From managing shows, attractions, and teams to supporting global guest service operations, I’ve led with heart, strategy, and a deep understanding of how to make experiences memorable. In 2025, I earned my B.F.A. in Preservation Design with a minor in Museum Studies from SCAD—graduating with a 4.0 GPA and receiving the Most Outstanding Capstone Project Award for my research, “Why Theme Parks Need Archives.” My time at SCAD helped me bridge the worlds of entertainment and historic preservation. I discovered how my operational expertise could be applied to cultural institutions, house museums, and archival initiatives. During my final year, I served as a guest experience consultant for a maritime museum, leading projects in signage, interpretation, tours, programming, and strategy. I thrive in spaces where storytelling meets logistics—where a guest’s journey is shaped by thoughtful planning and mission-driven design. I’m now seeking leadership or consulting roles in museums, historic sites, and cultural institutions where I can bring innovation, guest focus, and cross-functional collaboration to the forefront.